Reading the responses

I joked with the nursing staff about something clever I might put into the patient response, should the healthcare group send me a survey.

They laughed and said, “Oh, do it! We read survey responses at our weekly staff meetings! That would be amazing!”

I was surprised to hear this, but also encouraged. So many organizations distribute surveys. I often wonder who reads the responses, how they’re processed, and what comes of it.

Surely many surveys are aggregated and put into colorful charts for the C-suites and managers.

But in some places, the comments are read. What a great opportunity to be thoughtful, generous, and intentional in our writing.